GUEST RELATIONS EXECUTIVE

TSH Corporation Limited specializes in offering and distributing the epitome of premium whiskies, cocktails, and spirits. Our portfolio includes eight unique concepts: Quaich Bar Collector, Quaich Bar Avant-garde, Quaich Bar Wanderlust, The Other Room, Signature Reserve, Capitol Cigar & Whisky Lounge, The Whisky Store, and Whisky Journey.

JOB DESCRIPTION:

• Manages reservations through phone and email, ensuring restaurants are confirmed.
• Responds to guest enquiries and requests.
• Communicating guest information to the team (special requests, occasions) to personalize guests' experience.
• Requests guests for their dining feedback and communicate feedback to the manager.
• Ensures each guest is warmly welcomed.
• Welcomes guests by name and bring them to the designated seats.
• Ensures each guest gets a fond farewell before they leave.
• Assists in building and maintaining a strong guest profile database.

JOB REQUIREMENTS:

• At least 1 year of working experience in the related field is required for this position
• Excellent guest relations and service skills.
• Handles guests' requests, concerns and feedback.
• Contributes ideas for operations improvement and guest experience enhancement.
• Resourceful in managing ad-hoc requests and resolving challenges.
• Outgoing and friendly.
• Attention to details.
• Able to commit on weekends and Public Holidays.