East* Customer Service Associate [5 Months/ 3 days per week/ 12 hours shifts] #HCY

Responsibilities:

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks

• Receive and handle inbound customer queries and complaints (via hotline). Document and record customer details, queries and complaints

• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction

• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution

• Provide feedback to supervisor on improvement areas based on customer/client issues

• Liaise with respective operations team for issues, follow-up and actions

Salary: Monthly Salary

Work 3 days, rest 3 days

WA me at http://wa.me/ 6598326219 or tele me at @sallytsin

For interested candidates, please send your most recent and updated resume to sallytsin@recruitexpress.com.sg


Tsin Chien Yee Sally
R25127272
Recruit Express Pte Ltd
EA License No. 99C4599