Night Shift Telephone Operator (1 year Contract)

Job Scope:

• Responsible for handling incoming and outgoing calls to ensure customer’s queries are answered professionally, in accordance with telephone standards.

• Escalate the complaints to Supervisor if requires.

• Follow-up with difficult customer calls, complaints and manages service recovery.

• Managing the complaints and feedback with good closure.

• Providing accurate and timely information to the team.

• Feedback customer’s comments or requests to Supervisor for service or process improvement.

• Any other duties as assigned by manager.

Requirements:

• Candidates with prior experience in Customer Service/Call Centre is an advantage.

Working day : 4 days a week (Friday, Saturday, Sunday & Monday)

Working hour : 10pm to 6.45am

Working location: Near Yio Chu Kang (After completing the training, candidate can be placed on home base assignment)

Date of commencement: Immediate

Contract duration: 12 months