Job Posting for SG – TECHNICAL SUPPORT ENGINEER at Securemetric Berhad
Responsibilities and Duties
Point of contact for technical issues relevant to customers.
Provide first level support to customers (local and overseas) by analyzing issues and if required,
escalate to relevant subject matter experts for resolution.
Provide on-site support to customers when needed.
Create and update the customer issues FAQ/Knowledgebase.
Create and update related document of the product (User guide, Installation guide, etc).
Analyze, troubleshoot, and resolved customer reported issues according to company SOP.
Participate in brainstorming, idea, and knowledge sharing with the team.
Report or raise any complex issue to superior.
Any other tasks assigned by management deem necessary as and when required.
Skills and specifications
Excellent communication skills, for both oral and written English.
Detail oriented, proven ability to work effectively both independently and in team-based environment.
Possess great interest and strong initiative to learn about the company’s services and offerings.
Excellent problem-solving skill and critical thinking.
Ability to communicate well with the team and clients.
Basic programming knowledge in more than 1 area: C , Java, .Net, Delphi, Objective-C and Android.
Knowledgeable in Windows operating system and services.
Knowledge in Unix/Linux operating system and services is an advantage.
Education and Qualifications
Minimum degree in Software Engineering, Information Technology, Computer Science or related course in computers/technology.
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Singapore,
Full Time