Regional Buyer Experience

About The Team

Our team works closely with multiple functions—including product and local teams—to balance business goals with user needs. We focus on refining core e-commerce touchpoints, increasing conversion rates, and elevating customer satisfaction by solving pain points across the buyer journey. With a data-driven approach and deep market insights, we aim to continuously enhance the Shopee experience for buyers across diverse regions.

Job Description

• Own strategic projects, drive research initiatives to gain deep insights into buyer behaviour, preferences, and pain points when using our products & services, across our markets, related to the projects.
• Analyse data and user feedback to identify opportunities for improvement in the buyer experience, ensuring a seamless and customer-centric journey.
• Engage stakeholders across countries to identify critical pain points, gather feature requests and discuss potential solutions to be implemented.
• Work closely with the cross-functional product management teams to devise solutions that are feasible, reasonable, and sustainable to solve the identified pain points or achieve predefined targeted indicators.
• Strategise, propose, and review potential designs and solutions based on data-driven commercial analysis and available product & engineering resources.
• Set feature development priority, taking into account various metrics including business impact and effort.
• Monitor feature requests and development pipelines, and regularly engage with local stakeholders, regional teams, and upper management, to provide necessary updates on feature development status.
• Take ownership of features throughout the product lifecycle by monitoring KPIs such as adoption, usage, traffic, etc., and propose further iterations when needed.
  
  

Requirements

• Bachelor's or Master's Degree from any related major
• 4 years of experience, experience in product management or management consulting would be a plus
• Proven ability to structure and solve complex problems, collaborate across varied stakeholders and communicate effectively in both verbal and written form
• Good analytical and logical thinking skills
• Self-motivated, comfortable with ambiguity and changes in a fast-paced environment
• Strong ownership and team spirit
• Proficient in English to facilitate cross-border communications and collaborations
• Experience in one of our local markets along with fluency in the language will be highly preferred