• As part of our global support framework, you will support and manage the operational relationships with our customers providing high quality and timely responses to our customer requests, ensuring continuity in our 24/5 request handling
• Be the first contact point in handling product / technical related issue including troubleshooting
• Conduct root cause analysis on customer issues, detect patterns to problems, identify solutions to areas for improvement, across teams and locations and conduct refresher training sessions on various SIX products
• Involve in Customer Support global initiatives and process improvements
• Support business growth in APAC by engaging with new customers

• High degree of customer centricity and empathy, ability to build relationships with various stakeholders both locally and globally.
• Excellent communication, presentation and listening skills for moderating between international teams and customers
• Quick comprehension, technical flair and resilience, with the ability to keep the overview in hectic phases. Comfortable with customer technical set ups and delivery channels
• Understanding of various financial data asset classes and enthusiasm to continuously learn about financial markets, regulations as well as about our SIX products and services
• Team player with a positive and collaborative attitude. Fresh graduate with a degree in business or finance or candidate with 2 to 3 years of working experience. Excellent spoken and written English, additional languages are a plus

Flexible Work Models
We trust our employees and offer a work environment that is well-balanced, productive and fosters success.

Personal Development
You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.

Agile Working Methods
Whether through scrum or design thinking,
we solve exciting tasks together in teams.