Principal Manager, Skillaris Programme (CIOO)

[What the role is]

Skillaris is SkillsFuture Digitalisation Polaris (North Star), to inspire lifelong learning through impactful digitalised experiences. Skillaris focuses SSG's Ops, Data, and Tech efforts on developing engaging services, streamlined processes, and agile staff, guided by service design and data principles.

The programme's ambitious goal is to create a one-stop digital platform with Industry 4.0-style grant management and user analytics, enabling learners to discover, evaluate, and enrol in constantly updated learning options.

The Principal Manager will support the Programme Director in providing guidance and risk mitigation across the programme. This involves managing cross-boundary issues, ensuring security and AI integration, enhancing customer-centricity, and minimising audit risks. The role also includes fostering collaboration, maintaining transparency, establishing governance structures, and aligning programme objectives with SSG's broader strategies.

[What you will be working on]

1. Design and implement a comprehensive governance for the Skillaris Programme

• Create clear decision-making processes and escalation pathways
• Establish cross-functional teams to oversee various aspects of the programme
• Define roles and responsibilities for all stakeholders involved in the programme

2. Conduct Reviews and Risk Mitigation

• Conduct regular risk assessments and develop mitigation strategies
• Monitor key performance indicators (KPIs) and project milestones
• Identify potential bottlenecks and develop contingency plans
• Lead problem-solving sessions to address complex issues

3. Reporting on Value Realisation

• Design a comprehensive reporting framework that captures programme progress and outcomes
• Develop standardised templates and metrics for consistent reporting across projects
• Implement data collection and analysis processes to measure programme impact
• Create dashboards and visualisations to effectively communicate programme status to stakeholders
• Prepare and present regular reports to senior leadership and relevant authorities

4. Collaboration

• Manage relationships with external vendors and ensure deliverables meet quality standards
• Foster a collaborative culture among project teams and across divisions
• Facilitate knowledge sharing and best practice adoption across the programme

[What we are looking for]

• 5 years of relevant working experience. Preferably with experience in IT technology or implementation.
• Possess strong project management and facilitation skills, with ability to communicate effectively with different levels of stakeholders, including senior management.
• Possess strong written and verbal communication skills
• Flexibility to adapt to fast-moving and rapidly changing environments, and ability to deliver results in a high-pressure environment.
• Highly analytical & motivated individual with an impeccable work ethic
• Possess the required competencies to execute the job duties proficiently

Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP.