Centre Admin

We are looking for a Centre Administrator to join the team.

As a Centre Administrator, who is supervised by the Centre Manager, you are responsible for providing prompt, excellent and professional administrative, clerical and customer relations in order to ensure effective and efficient centre-based operations and services of St Luke’s Eldercare Ltd, to both internal and external clients.

Responsibilities:

• Greet clients, clients’ significant others, visitors (prior appointment and walk-in)
• Answer phones & transfer calls
• Respond to inquiries – from AIC, hospitals and potential future clients
• Exit button (for caregivers, volunteers, visitors & workers) for both coming in and going out
• Operation of remote microphone, intercom, scan / fax machine, roller shuttle
• To provide and maintain administrative support to ensure accurate and up-to-date daily attendance for the following:
  • Clients of Maintenance Day Care (MDC) and Dementia Day Care (DDC)
  • Staff of both Day Care and Rehab
  • Daily and ad-hoc volunteers (individuals & groups)
  • Rehab variance management – sessions paid for but not used to bring forward
• To provide and disseminate information for Care staff, Nursing & Drivers for the following purposes:
  • Care staff / Nurses: further actions required (for example: discontinue service,
  • Transfer of services, medication needs, hospitalisation, fall, illness, no attendance, death)
  • Drivers (pick up / drop off schedule change, new admissions & discharged clients, route planning)
• Issuance of payment advice or chaser by around 2nd to 3rd week of the month – through clients themselves, or SMS, or printed copies, or email or caregivers, whichever means preferred.
• Maintain and update billing contents and details – if subsidy % change, service change, or fee structure change
• Keep track of number of Rehab session for billing purposes
• Collection of payment (cheques, cash, Nets, internet transfer) across the month
• Preparation of additional documents required for CPF claimants and filing of records
• Client Welfare Fund (CWF) monitoring and billing requirements
• Operation of NETS machine
• Track payments by Internet Transfer with Finance Division at HQ
• Generation of receipts (one each for customer, HQ & centre) and filing
• Update receipt numbers at Index (individual file) and Attendance file
• Resolve billing & attendance discrepancies
• Maintenance and submission of monthly Client’s Payment Schedule for Finance Division
• Maintenance and update of SCC Income Records – breakdown by modes of payment for submission to Finance Division
• Maintenance and update of cash and cheques received for OCBC banking records
• Record and keep track of advance and outstanding payments
• Preparation of OCBC bank-in slips and run banking errands
• Documentation for refund of deposit ($200) after client is discharged
• Refund partial payment (case-to-case basis) as approved by Centre Manager
• Generate monthly & quarterly ILTC Portal Management reports
• eSMF new application and quarterly submission
• NMTS renewal/new application/monthly checking
• Weekend respite reporting (if applicable)
• Raise Petty Cash vouchers and submit petty cash claims
• Assist with translation between English & Chinese (if applicable)
• Raising of Purchase Requisition, Goods Received and Invoicing

Job Requirements:

• Good organisation skills to handle different tasks and direct information to requesting parties in an efficient and timely manner.
• Able to create processes and procedures when performing your job.
• Have the mindset and technical skills to be effective in administrative work.
• Proficiency in documentation techniques or customer service skills
• Proven experience as an office administrator, office assistant or relevant role
• Outstanding communication and interpersonal abilities
• Excellent organizational and administrative skills
• Familiarity with office management procedures and basic accounting principles
• General knowledge on centre operations
• Excellent knowledge of MS Office
• Diploma in office administration or relevant field is preferred.