Customer Service Exe. / Jurong HQ

Jobs Description:
To assist the Senior Manager in the implementation of Customer Service ADMIN Tasks and Duties: Tenants & Subscribers Support**

1. Receive and attend to Customer’s Enquiry, Feedback and Complaints. - Analyze the Requests / Complaints, Channel to Relevant Staffs for Follow-up Action, and ensure all CASES are Attended to Promptly.
2. Monitoring and Prepare Reports on Customer Survey , and Customer Service Programs in the ERP / CRM Systems.
3. Organization of Company’s Functions and Community Activities as Assigned By Superiors
4. Preparation, Explanation, Negotiation of Our Company’s Security Technologies Services Agreement Contracts , Rates Reduction , Termination Notice, including Dismantling, Compensation.
5. Managing Tenants of Multi-Tenanted Buildings including incoming and outgoing Tenants, Promotion of Our Service to the Tenants.
6. Digital Marketing Service Support Company's Web-site , Platform to Existing Subscribers and Business Associates.
7. Follow Up Customers’ , Subscribers’ & Tenants Attendance from Web-Site. – ADMIN WORK

Additional Information

AWS VB CPF PERM Staff Benefits

Working Hrs - Mon – Fri, 8.30am – 5.30pm

Good Communication and Telephone Technique

Good Interpersonal , Writing , Analytical & Negotiation Skills.

Others:
Company located in the Jurong areas.

No quota for work permits.

Tel

hr@singtact.com

Remarks

Job category 1

Customer Service/ Call Centres Telemarketing

Job category 2

Job category 3

Job Nature

Permanent