Customer Service Executive (Call Centre)

Customer Service Executive

Overview:

Reporting to the Team Manager , the Customer Service Executive is responsible for providing timely, accurate, and high-quality customer support. This role involves handling customer inquiries efficiently, formulating resolutions, and delivering excellent customer service through various communication channels.

Key Responsibilities:

• Respond to customer inquiries promptly and accurately while maintaining a professional and customer-centric approach .
• Provide effective solutions to customer concerns and ensure follow-ups where necessary.
• Handle high-volume inquiries efficiently while maintaining service quality.
• Document and update customer interactions in the system accurately.
• Collaborate with internal teams to escalate and resolve complex issues.

Job Requirements:

• Minimum post-secondary certificate ; candidates with customer service or contact center experience (1 year) will have an advantage.
• Strong communication, telephone etiquette, and interpersonal skills .
• Proficient in English (written and spoken) ; knowledge of a Mother Tongue language is an advantage to assist non-English speaking callers.
• Basic computer literacy and familiarity with Microsoft Office applications .
• Ability to work in a fast-paced, high-volume environment.
• Must be available for a 5-day work week , including weekends and public holidays , on a 3-shift rotating schedule ( shift allowance provided ).
• No prior experience required – on-the-job training will be provided.