Customer Service Representative

Are you up for the challenging next step in your career? Stolthaven’s Customer Service department is looking for a Customer Service Representative.

In this role, your responsibilities include completing initial order entry procedures for assigned customers based on contractual agreements and current quality assurance policies. Acts as liaison between all terminal departments and customers to promote effective communications. Maintains accurate and current inventories and files.

SHVN Stolthaven Terminals a division of Stolt[1]Nielsen Limited (SNL), is the specialist storage provider of bulk liquids: Chemicals, clean petroleum, gases, vegetable oils, biofuels and oleochemicals. Our mission is to be the most respected global storage provider, delivering safe, high-quality, sustainable storage and handling solutions for our customers around the world.

Key Responsibilities

• Directly responsible for processing orders for assigned customers based on current agreements and quality standards and communicates requests to Operations Department. In addition, handles any after-hour issues that may arise and provides as a back-up Customer Service Representative.
• Establishes and maintains a working relationship with assigned customers and their representatives while keeping Customer Service Manager informed of any problems or potential problems that may create any alterations to quality procedures and communicate requests such as audits, visits and meetings to appropriate Departments.
• Responsible for completing and reporting month-end closing process per the established guidelines and determined timeframe. This includes maintaining accurate inventory numbers on customer tanks throughout the month and works in conjunction with the Inventory Supervisor to resolve discrepancies.
• Organizes and maintains files of assigned customer orders, completed and pending, as well as correspondence and updates desk reference manual as needed.
Participate in any required regulatory, quality process, job enhancement, customer directed training or the preparing of special reports as required by the Customer Service Manager.

Qualifications

• Preferably a Degree in Business Administration or related discipline, or
• Diploma in Business Administration or related discipline with 4 years of relevant experience.
• At least 2 years’ experience in terminal, warehousing or petrochemical operations.
• Preferably with experience in customer service, accounting or railroad related field.
• Excellent communication, customer-focus, and teamwork skills
• Proficient in MS Office tools
Willing to work in Jurong Island (Company transport is provided at designated pickup point)

What we offer

Join us and become part of a family-founded organization where your contribution counts.

• A full-time and permanent role
• Working Hours: 5 days’ work week (Mon-Fri), 8.30am to 5.30pm
• A competitive compensation package, including a 13th month
• Good Flexible Medical Benefits for you and your family members
Company Transport is provided as designated pick-up point

How to apply

• Complete the online application form and send it to us along with your CV
Short-listed candidate, will be invited to attend interview at our terminal

Got questions about the process? Contact ap.lim@stolt.com .

About Stolt-Nielsen

Stolt-Nielsen Limited is a long-term investor and manager of businesses, focused on opportunities in logistics, distribution, and aquaculture. The Stolt[1]Nielsen portfolio consists of its (three) global bulk-liquid and chemicals logistics businesses – Stolt Tankers, Stolthaven Terminals and Stolt Tank Containers – Stolt Sea Farm and investments in LNG. Stolt-Nielsen Limited is listed on the Oslo Stock Exchange (Oslo Børs: SNI).

Disclaimer for recruitment agencies

We don’t accept any unsolicited applications or CVs from recruitment and selection agencies.

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