Sales Operations Manager (Global)

Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.

Sumsub has over 4000 clients across the fintech, crypto, transportation, trading and gaming industries including Duolingo, Bitpanda, Wirex, Avis, Exness, Flippa, italki, Bybit, LBANK, Gett, Kaizen Gaming, and TransferGo.

Our products are recognised by industry leaders like Gartner's Magic Quadrant, Forrester Wave and Frost Radar.

Now we are looking for a Sales Operations Manager to managing and guiding clients from onboarding to renewal and making sure the client’s onboarding journey is smooth and quick.

What You Will Be Doing:

• Managing accounts from onboarding to renewal
• Managing and guiding clients on all levels: technical, business, and product (collaborating with other teams)
• Working on quotes, agreements, and NDAs – making sure the client’s onboarding journey is smooth and quick
• Researching & identifying potential prospects based on strategy development aspects
• Maintaining highly targeted outbound outreach (incl. email, phone, LinkedIn, etc.) to source meetings with key prospects
• Introducing clients to the new features and handling new feature releases

About You:

• Great command of English
• Demonstrated Account Management, Sales Operations or similar experience in Sales
• Experience in B2B cloud/SaaS software or financial services/compliance/i-gaming will be a huge plus
• CRM pipeline management notion
• Excellent communication and negotiation skills with strong attention to detail
• Quick learner, ready to work in a fast-pacing and developing environment
• Ambitious and willing to grow professionally
• Responsible, detail-oriented, and self-organised.

What We Offer:

• Fully remote and flexible working schedule, with access to a coworking space (in some locations).
• Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
• International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
• 1 extra day off to celebrate your birthday.
• 7 additional days to enjoy the Christmas & New Year holidays.
• 7 days of sick leave (without the need for documentation).
• Regular, fully covered team offsites to connect and collaborate.
• Learning opportunities and support to attend industry events with the team.

The hiring stages: TA screening -> Hiring Manager Interview -> Assignment -> Final Interview.

Sounds like a great opportunity for your career development? Then go ahead and apply!

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.