Customer Service Officer

Swimwerks is a leading lifeguard service provider dedicated to providing quality aquatic safety and pool management services.

Role Overview

We are seeking a dynamic and customer-oriented individual to join our team. The counter staff will support the smooth operation of the National University of Singapore (NUS) sports facilities, providing excellent customer service, and maintaining safety standards. The role will require you to handle administrative tasks, assist with emergencies, and ensure proper use of all facilities.

Key Responsibilities

• Counter Duties – Perform tasks such as checking membership cards and assisting visitors in their queries.
• Monitor Facility Usage – Ensure proper and safe use of facilities, addressing misuse when needed.
• Alert Management of Incidents – Report incidents or accidents to Sports Management Unit promptly for appropriate action.
• First Aid and Emergency Services – Provide first aid when necessary and contact emergency services immediately. Support evacuation efforts during emergencies to ensure safety.
• Report Hazards – Identify and report hazards (e.g., broken tiles, chlorine leaks) for prompt resolution.
• Facility Security – Ensure all facilities are securely locked and that lights, fans, and computers are switched off following pool closure.
• Lost and Found Procedures – Report and document all lost and found items with the Facility Office.

Requirements:

• Punctuality and Reliability – Report for duty on time and demonstrate efficiency and dependability.
• Professionalism – Maintain respectful behaviour, stay attentive, and refrain from misconduct while on duty (e.g., gossiping, eating, drinking, smoking, bring personal visitors).
• Strong Communication and Interpersonal Skills
• Customer Focus – Demonstrate a proactive and positive attitude by addressing customers' needs promptly.
• First Aid Certification – Standard first aid, CPR AED certification will be provided.
• Proficient in Microsoft Office.

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@swimwerks