Client Success Intern

About Syfe
Syfe is a digital investment platform with a mission to empower people to grow their wealth for a better future. Built on the pillars of advice, access and innovation, we cater to the full spectrum of an individual's wealth needs across diversified proprietary portfolios, cash management solutions and a state-of-the-art brokerage.

The Syfe team combines world-class financial expertise with best in-class technology talent. Excellence in execution is in our DNA and we offer equity ownership to all employees regardless of seniority and designation.

We are regulated by the financial authorities across Singapore, Hong Kong and Australia. In Singapore alone, where we are headquartered, over 250,000 investors trust Syfe to grow their wealth.

Since its founding, Syfe has raised US$79 million from world-class investors. The company has won multiple awards including Wealth Management Fintech of the Year by the Asian Banking and Finance Awards, as well as being recognized as one of the Top LinkedIn Startups in Singapore.

Responsibilities

Answer client queries and engage clients through phone, email and chat bot

Take ownership of client support tickets on Zendesk and ensure prompt resolution to all client inquiries and issues

Demonstrate exceptional prioritization and time management skills and through escalating when appropriate, maintain and enhance long-term client relations

Ad Hoc projects may be allocated from time to time

Minimum Qualifications

Can commit 6 months full-time internship (Able to start in July)

Comfortable speaking with clients on the phone

Excellent command of written and spoken English

Mandarin speaking preferred

Able to work independently/remotely and also as a team player

Good attitude and willing to learn

Ability to work in a dynamic, fast-paced environment with high self-assurance, energy and drive

Strong communication, written and interpersonal skills

This internship is based in Singapore.

No sponsorship of work passes is given for this internship.