Hotel Front Office Executive | Dhoby Ghaut #EC

Highlights:

• Location: Conveniently located near Dhoby Ghaut MRT
• Salary: Up to $2,600
• Working Hours: 3 rotating shifts (8 hours/day, 6 days/week)
• Benefits: AWS and performance bonus

Our client, a well-established hotel near Dhoby Ghaut MRT, is seeking a dedicated Front Office Executive to ensure the smooth and efficient operation of the reception counter.

The Challenges:

• Deliver courteous and efficient service, ensuring guest requests are handled promptly and professionally
• Build rapport with guests and resolve complaints effectively to maintain excellent service standards
• Manage room assignments and blockings for arriving guests, with special attention to VIPs and group bookings
• Prepare materials for VIP arrivals, such as registration cards, welcome folders, fruit baskets, cakes, room keys, etc.
• Coordinate with the Duty Manager, Reservations, and Sales teams on VIP bookings
• Respond to guest requests to ensure a comfortable and memorable stay
• Handle guest complaints with professionalism and seek solutions promptly
• Process all reservations and cancellations efficiently
• Stay informed of room rates and special promotions to provide accurate information
• Report any maintenance or cleanliness issues to the relevant department
• Follow fire safety procedures and assist with evacuation when necessary
• Guide and support junior staff through on-the-job training
• Monitor held mails, faxes, and items for collection to ensure timely delivery to guests

What it Takes:

• Prior experience in front desk operations
• Knowledge of the OPERA system is an added advantage
• Singaporean only

Interested applicants:

Please send your updated resume to Edan@talentsatwork.sg or reach out via WhatsApp at wa.me/6583379178

We regret to inform that only shortlisted candidates will be notified.

Talents@Work Pte Ltd (21C0501)

Chin Long (R23116697)

Job Types: Full-time, Permanent

Pay: $2,200.00 - $2,600.00 per month

Benefits:

• Food provided
• Health insurance

Schedule:

• Shift system

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Work Location: In person