IT Service Desk Engineer (East)

Responsibilities:

• Response to fault calls on 24x7 basis
• Provide first point of contact to customer for fault reporting
• Provide level 1 support and troubleshooting which includes diagnosis of hardware and software failures or problems
• Keep track of outstanding issues and follow up with customers and relevant stakeholders for problem resolution
• Service ownership for fault reporting based on ITIL standard Service
• Management including RCA (Root Cause Analysis) and AAR (After Action Review)
• Perform software and hardware installation, updates and bug fixes as well as configuration
• Conduct periodic or ad-hoc checks/testing with documentation
• Write or update technical documentation (SOW, System/network diagram, troubleshooting guide etc.) and Incident reports
• Operate within set guidelines, policies and procedures with minimal supervision
• Requires site travelling when necessary and assist during off-peak hours on system activities

Requirements:

• Min. 1-2 years of experience in IT support roles
• Experience with incident and problem management based on ITIL standard
• Experience with Windows and Linux OS systems
• Basic understanding in networking
• Basic scripting skills for job automation

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to qianyu@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.