Application Support Engineer

Tescom is an IT consulting firm providing a range of professional services in functional testing, automation testing, cyber security testing, performance testing, independent IT auditing, and application support.

We are looking to hire one Application Support Engineer, to join us in an exciting global engagement. This is more than just a support role - it's an opportunity to grow, collaborate, and contribute meaningfully to a high-impact business.

Responsibilities

• As an Application Support Engineer, you will join our existing team, and you will play a crucial role in ensuring seamless operations for our global users. Your main responsibilities will include:
• Delivering Level 1, 2, and 3 application production support services with a strong sense of ownership and accountability
• Investigating and resolving user-reported incidents using established workflows and ticketing systems
• Meeting and exceeding Service Level Agreements (SLAs) for response and resolution times
• Applying your hands-on skills in .NET (C#), SQL, JavaScript, NodeJS, Azure, Kafka, and other technologies to diagnose and fix issues efficiently

Experience:

• Minimum 2 years relevant experience working in an application production support team.
• Minimum 2 years of work experience in software development and coding in .NET (C#), SQL, JavaScript, NodeJS, Azure, Kafka.

Education & Certifications:

• Bachelor’s Degree in Computer Science or a technology-related field.
• ITIL Foundation certification.

Personal characteristics:

• Strong English verbal and written communication skills.
• Good work attitude.
• Fast learner and able to quickly understand complex systems.
• Quality conscious.
• Strong sense of responsibility, accountability, and customer service.