Sr Manager, Professional Services APJ

Work Schedule

Environmental Conditions

Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and beyond. Take your place on our strong team, and help us make significant contributions to the world.

Join Thermo Fisher Scientific Inc. as a Sr. Manager Professional Services in APJ, USA, and seize this outstanding opportunity to lead an extraordinary team in a dynamic and encouraging environment. Be part of our ambitious mission to make significant contributions to the world.

Key Responsibilities:

• Serve as a trusted partner to regional and global teams, ensuring flawless coordination and growth.

• Lead and manage a multi-national engineering team to efficiently implement business objectives.

• Coordinate customer relationships and address blocking issues with a focus on delivering outstanding experiences.

• Collaborate with sales leadership to resolve and articulate clear responses to customer needs.

• Achieve and exceed revenue and profitability goals.

• Collaborate closely with support, product management, and engineering teams to ensure customer happiness.

• Track and report key performance indicators, optimizing delivery capacity and resource utilization.

• Drive continuous process improvements, ensuring compliance with quality management standards.

• Facilitate engaging and informational team and customer meetings.

• Implement a consistent methodology across the global services organization.

• Build and lead a motivated team, investing in their development and career growth.

• Provide support for departmental processes when faced with a blocking issue.

• Contribute to the evolution of the Global Services organization by attracting and retaining top talent.

• Foster a culture of continuous improvement, innovation, and learning.

Minimum Requirements/Qualifications:

• Bachelor’s or master’s degree in CS, Engineering, Life Sciences, or equivalent.

• At least 10 years of relevant experience in leading regional enterprise software services teams.

• Experience with software and services for clinical diagnostics is desirable.

• Proven leadership in managing multi-national informatics software services teams.

• Extensive knowledge of enterprise software services in life and laboratory sciences.

• General awareness of market trends and key players in the life and laboratory informatics space.

• Experience in a matrix organization delivering shared objectives in a global environment.

• Demonstrates a strong understanding of business insight and a focus on customer needs.

• Ability to innovate, prioritize workload, and work under pressure.

• Willingness to travel.

Non-Negotiable Hiring Criteria:

• Strong written and oral communication skills.

• Outstanding interpersonal and organizational skills.

• Proficiency in English

• Demonstration of Thermo Fisher Scientific values – Integrity, Intensity, Innovation, and Involvement.