Centre Manager

Job Description & Requirements

Principal Responsibilities

Broad Function

The Centre Manager is responsible for supervising assigned programs and caregivers under the direction of the Director or CEO. This role includes ensuring a safe, comfortable, and home-like environment for clients. The Manager may also participate in additional services, committees, autism clients and initiatives as required.

The key responsibilities include the planning, coordination, and administration of programs, staff assignments, and supervision. In some cases, the role may also involve services mandated by contracts with the Ministry. Compliance with licensing requirements may be necessary.

Key Responsibilities

Program Management

• Develop, implement, and maintain program standards, policies, and guidelines in collaboration with the Director.
• Ensure client safety remains a top priority at all times.
• Assess and address both the physical and program needs of the home and escalate issues to the Director when necessary.
• Plan, organize, direct, and oversee the provision of services in new and existing programs.
• Ensure adherence to organizational policies, licensing requirements, and regulatory compliance.
• Establish systems that support and sustain program effectiveness.
• Develop accountability mechanisms and long-term strategic plans in consultation with the Director.
• Oversee budget planning and resource allocation for assigned programs.
• Participate in Individualized Care Planning (ICP) meetings for each client.
• Promote opportunities for personal growth, community integration, and the protection of client rights, including privacy, religious beliefs, sexual orientation, and political views.

Personnel Management

• Participate in staff hiring, training, supervision, performance evaluation, and disciplinary processes in coordination with the Director/Chief Executive Officer (CEO).
• Provide leadership, motivation, and professional development opportunities to staff.
• Resolve grievances and personnel concerns effectively.
• Ensure all caregivers adhere to health, safety, and emergency policies and procedures.
• Maintain high standards of conduct for caregivers both within the home and in the community.
• Oversee and manage volunteer recruitment, training, and engagement in alignment with program objectives.
• Approve and manage employee leave requests, including vacation, overtime, statutory holidays, and special leave, in line with union agreements and Director/CEO approval.

Financial and Organizational Management

• Oversee financial documentation, including payroll submissions, expense reports, mileage forms, and petty cash records, ensuring accuracy and timely submission to the accounting department.
• Ensure proper financial controls, record-keeping, and safeguards for funds within the home.
• Monitor program expenditures within budget constraints and recommend financial adjustments when necessary.
• Participate in senior management meetings to contribute to long-term strategic planning and policy development.

Facility and Operational Management

• Ensure the residence and grounds comply with MSF/SGE regulations and licensing requirements.
• Report and address safety hazards and maintenance issues promptly.
• Ensure menus and medical supplies meet licensing and regulatory standards.
• Attend team meetings, professional development sessions, and in-service training.
• Maintain confidentiality of all client, staff, and organizational records.
• Be available on call as needed.

Community Engagement and Compliance

• Represent the organization in community outreach, partnerships, and fundraising initiatives.
• Maintain relationships with government officials, volunteers, and community stakeholders.
• Ensure all activities align with the principles of the Personal Data Protection Act of 2012.
• Uphold and practice the organization's house guidelines, philosophies, and policies.

Additional Duties

• Support other organizational functions requiring volunteer engagement or community project contributions.
• Maintain and protect the dignity, safety, and confidentiality of Autism clients and their families.
• Undertake other duties as assigned by the Director or superior management.

2. SKILLS

Negotiation

Microsoft PowerPoint

Microsoft Office

Microsoft Excel

Autism Management

Interpersonal Skills

Administration

Communication Skills

Budgeting

Team Player

Microsoft Word

Customer Service

Able To Work Independently

Centres:

Locations in Singapore