Responsibilities
About the team
As a Legal Policy Operations Triage Specialist, you will play a pivotal role in protecting our global community by tackling sensitive content and assessing risk in livestream escalations.
Responsibilities
- Immediate assessment and review of Emergency & Child Safety Livestream content that poses an extreme risk of serious injury or death to a user and /or child abuse or exploitation
- Extensive knowledge across relevant policies to enable swift decision making adhering to robust SLA's
- Reviewing content, posts, comments, users profiles while assessing the escalation in line with a risk assessment matrix
- Record relevant notes and decisions in line with policies and SOP's
- Collaborate closely with cross-functional teams to drive improvements to policies and processes
- The ability to work with sensitive issues that include suicide content, child exploitation, a variety of religious and political views, violence, and adult content
- Drive and participate in key projects across Trust and Safety
- This role requires you to work permanent full weekend coverage and public holidays due to the necessity of 24/7 coverage during normal office hours
Qualifications
Minimum Qualifications
- Fluency in English (written and verbal communication)
- 1-2yrs experience in Trust Safety, Law Enforcement/Government agencies
- Experience with handling and viewing distressing and sensitive content
- Ability to perform duties objectively, devoid of inherent biases or personal beliefs
- Experience of assessing risk and the ability to think critically and make quick decisions
- Experience working independently with sound judgement and communicating with cross-functional teams
- Ability to work in a fast paced environment
Preferred Qualifications
- Fluency in a second language in Japanese/Turkish/French/Vietnamese to support market specific requests amongst others (written and verbal communication);
- Demonstrate good analytical, troubleshooting, and problem-solving skills;
- Excellent verbal and written communication skills and ability to adapt communication styles to suit different stakeholders, like cross-functional teams.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
Demo
Singapore, Singapore
Intern