Customer Operations & Services Officer

Contexte et environnement

International and multicultural environment, complex organization with various actors in the network.

Permanent evolving shipping industry with a strong competition between major oil company competitors and new entrants.

Activités

Order and Delivery Management Activities

• Provide timely and right information for customer's enquiry on price, product availability and extra costs. Extra costs must be accepted by customer
• Ensure customers with credit block are flagged to Credit Management and Marine Manager in-charge for resolution before arrangement of delivery
• Avoid mis-delivery and minimize cost of delivery. In event of mis-delivery or shortage, seek alternatives and provide options to customers
• Manage customers and suppliers claims and seek approval from the RCSM Deputy/ Regional CS Manager if required
• Contribute to build up and maintain customer relationships and ensure customer satisfaction
• Ensure orders are executed are in compliance with TotalEnergies’s ethics and TotalEnergies Lubmarine’s policy.
  
  
  

Administration Activities

• Handle emails and answer telephone enquiries.
• Perform filing and archiving
• Perform ad hoc tasks upon management request.
  
  
  

Organization Administration

• Out of office coverage
• Identify best practices and share suggestions about possible improvement
• Act in accordance with local legislations, Group ethic rules and safety / quality specification
  
  
  

Profil du candidat

Experience in Customer Service with a min. 3 years’ experience

Good communication and interpersonal skills, attention to details.

Proactive & innovative in seeking alternatives

Informations supplémentaires

TotalEnergies valorise la diversité, promeut le développement individuel et offre des opportunités d'emploi égales à tous les candidats.