Job Posting for Application Support Analyst at Trafigura
Main Purpose:
Providing second line support for user issues
Ensuring production systems are fully operational
Responding to user queries in a timely manner and providing advice on the use of the systems
Raising issues requiring developer/analyst input as appropriate within internal IT teams
Bringing everyone from different teams into a call to work towards quick resolution
Maintaining system data such as quotes, holiday schedules, curves
Identifying and fully document processes used to resolve recurring issues
Knowledge Skills and Abilities, Key Responsibilities:
Minimum 6 years of experience in IT, with 3-4 years as Application Support Analyst in Commodities Trading domain and environment
Educated to degree level in a numerate subject
Proficiency in English
Strong verbal and written communication
Familiarity with standard support processes such as incident and issue management
A basic understanding of Release Management
Responsibility for taking full ownership of any issues reported by business users till complete resolution even if needs to be engaging different teams for resolution
Exposure to problem tracking systems
Experience of working in an intense and time critical environment
Ability to handle customers with different levels of technical and business knowledge
Understanding of different functions within the business
Familiarity with the full trade cycle
Management of new releases through UAT and into the production environment
Documentation of issues and workarounds
Process design and implementation
Technical knowledge in below areas:
SQL
IT architecture
Database structures
XML
Business Objects
QlikView
Key Responsibilities
Covering Metal and Energy Support for the region
Working closely with the local team lead and the local technical team
Bringing solutions to help on both a technical and functional level
Reporting to higher management in both IT and Business departments
Providing second line support for user issues
Ensuring production systems are fully operational
Responding to user queries in a timely manner and providing advice on the use of the systems
Raising issues requiring developer/analyst input as appropriate within internal IT teams
Bringing everyone from different teams shortly into call to work towards quick resolution
Maintaining system data such as quotes, holiday schedules, curves
Identifying and fully documenting processes used to resolve recurring issues
Key Relationships and Department Overview:
External : Strategic outsourcing partners
Internal : Technical and Functional partners and stakeholders based in India, Moscow, Geneva, China, Uruguay etc
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Singapore,
Full Time