Helpdesk Support

Job Purpose:

Provide support and techical assistance to end-user who are using company systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their IT related devices.

Job Description:

• Responding to incident requests/enquiries/solutions via email under ticketing system or phone.
• Providing technical assistance (remote access) to ERP systems, Matching systems and Reporting systems.
• Providing technical assistance (remote access) IT related devices.
• Providing technical assistance to basic network issues.
• Follow up closely with end-user to ensure full resolution to resolve the concern of issues.
• Writing, editing, and revising training manuals for new and updated software and hardware.
• Running reports to analyse common complaints and problems.
• Diagnosing errors and any other issues.
• Deploy IT related devices to end-user.
• Project implementation and support.
• Other Ad-hoc duties as assigned or requested.

Job Requirements:

• Diploma with minimum 1 year of helpdesk experience.
• Hands-on experience in Basic Active Directory such as unlock user accounts, reset user passwords, and create user.
• Hands-on experience on Microsoft OS and Microsoft Office 365 would be an advantage.
• Ability to multi-task and work effectively as a team player.
• Ability to work independently in a fast-paced environment.
• Good communication and customer service skills.