Senior Officer, Service Executive, Group Channels & Digitalisation

Job Responsibilities:

• Attend to customer queries and/or requests and assist to resolve service issues to escalate unresolved concerns to Deputy Branch Manager (DBM).

• Assist to maintain a high standard of housekeeping at the branch and ensure all product materials are up to date.

• Assist with educating customers at branch auto-lobbies and personal internet banking internet kiosks.

• Exercise vigilance when performing duties and highlight unusual and suspicious transactions.

• Follow up on customers’ requests that are processed by the backroom fulfillment unit.

• Perform account opening, account maintenance, and fixed deposit transactions.

• Comply with established operational control and audit procedures.

• Drive business through an advisory on bank's products and services e.g Deposit Acquisition and New to Bank (NTB), New to Product (NTP) customers for all Segments.

• Collaborate with Business Units to achieve targets.

• Identify opportunities for sales leads and referrals.

Job Requirements:

• Recognized Degree in any one or a combination of these specializations – Banking / Finance / Accountancy / Hospitality.

• Strong customer service mindset and enjoy the challenge of meeting and exceeding customers’ expectations.

• Team player, with good communication and problem-solving skills.

• Able to multitask and possess leadership traits.