After Sales Support (5 days / Central / Freight Forwarding) - WC2

Responsibilities:

• Act as the primary point of contact for customer inquiries, ensuring proactive and efficient account management.
• Build and maintain strong relationships with customers while facilitating collaboration across departments.
• Support bid preparation efforts, contributing to successful customer engagements.
• Provide strategic insights to optimize revenue in alignment with existing business models.
• Work closely with global accounts, participating in operational reviews and KPI evaluations.
• Assist the global operations team by providing troubleshooting support and guidance.
• Escalate and resolve customer issues promptly within established timeframes.
• Coordinate with internal teams, including sales, customer service, billing, and operations, to enhance service delivery.
• Maintain and update Standard Operating Procedures (SOPs) while promoting best practices.
• Support vendor sourcing initiatives to reduce costs and improve operational efficiency.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No. 20C0270