Field Support Engineer (Industrial Equipment)

Job Requirements:

• Coordinate with sales representatives and customers, addressing inquiries on product capabilities, specifications, and applications.
• Diagnose and troubleshoot customer issues via phone, email, or on-site visits.
• Perform product application testing for sales representatives and customers.
• Provide on-site support, including system setup, adjustments, and fine-tuning.
• Conduct post-sales application training for customers.
• Develop and update training manuals for customer use.
• Support sales representatives with on-site presentations when needed.
• Identify opportunities to improve department efficiency and propose solutions.
• Follow company policies and procedures.
• Perform other duties or projects as assigned.

Job Responsibilities:

• Diploma in Engineering (Computer, Electrical, or related field) with strong problem-solving skills.
• Ability to organize and prioritize tasks effectively.
• Good active listening and communication skills.
• Strong analytical skills to break down information and identify key facts.
• Ability to build and maintain positive relationships via phone and email.
• Clear and simple communication of complex ideas.
• Service-oriented mindset with a proactive approach to helping others.
• Experience in troubleshooting and solving complex problems.
• Familiarity with logic control and Microsoft Excel.
• Knowledge of communication protocols (Serial, Modbus TCP, Ethernet, EIP, etc.).
• Experience with HMI programming is preferred.

Wecruit Pte Ltd | 20C0270

Tew Jie Wei | R22106822