Regional Account Manager (Freight Forwarding / East) - WC2

The Regional Account Manager serves as the primary representative of the company, engaging with clients to strengthen partnerships, enhance customer retention, and drive business growth. This role requires a strategic approach to account management, business development, and customer relationship management across the South-East Asia and Oceania regions.

Key Responsibilities:

Business Development:

• Build and maintain strong relationships with key customer contacts, including sourcing, operations, supply chain, and project stakeholders at the regional level.
• Analyze customer supply chain requirements to identify opportunities for company services (air, sea, third-party logistics, etc.).
• Develop and implement strategies to ensure business continuity and expansion, working closely with Regional/Country Sales & Marketing Heads and Executive Sponsors.

Account Management:

• Engage with key decision-makers and influencers to strengthen regional partnerships.
• Oversee multiple Global Key Accounts within the assigned region, ensuring alignment with business objectives.
• Achieve and exceed budget targets, including net sales and volume goals.
• Lead in-country Key Account Teams to improve collaboration and operational efficiency.
• Maintain detailed customer profiles, including air and sea target volumes by trade lane.
• Keep customer relationship management (CRM) systems updated with account activities and insights.
• Co-manage contracts with the Global Account Manager, including Master Service Agreements (MSA), Statements of Work (SOW), and Non-Disclosure Agreements (NDA).
• Organize and oversee key client engagements, such as meetings, RFQs, and business implementations (SOPs, training, projects, and reports).
• Work closely with in-country Key Account Managers (KAMs) to develop customized solutions that address cost, quality, and value-added services based on customer needs.
• Address major service failures, claims, KPI issues, and accounts receivable (AR) concerns, ensuring smooth resolution.
• Contribute to profit & loss (P&L) improvement by providing relevant financial insights to the account management team.
• Drive innovation and strategic solutions, fostering a partner-oriented approach with both internal and external stakeholders.

Qualifications & Experience:

• Experience: Minimum 10 years in account management, with at least 5 years in regional account management.
• Industry Expertise: Must have a strong background in logistics or supply chain management.

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