Sales Support Officer (West/ Manufacturing)

Job Scope:

• Respond to customer inquiries via email, fax, phone, letters, or other communication channels
• Provide information on product availability, delivery dates, and delivery locations
• Ensure accurate and timely processing of customer orders
• Prepare supporting documents, enter orders into the system, and track their progress
• Handle special orders for out-of-stock items and update customers when items become available, working closely with the supply chain and warehouse teams
• Manage filing, coordinate shipping and delivery documents, and handle LC negotiations with banks
• Prepare documents and track records for sales meetings; attend and participate in meetings
• Work with other departments—such as the technical team for product-related queries
• Coordinate with accounts for customer payments, deposits, refunds, and stock returns; work with supply chain and logistics on PR/PO processing and delivery scheduling
• Handle all shipping and customs invoices independently and liaise with forwarders and shipping agents
• Prioritize tasks to meet deadlines and adjust priorities as needed to stay efficient
• Process and update purchase orders and records in the system
• Check order confirmations against POs/system and report any discrepancies to the supply chain
• Verify supplier invoices against POs/system records
• Negotiate shipping rates with approved forwarders in line with company policy
• Coordinate all incoming shipments, ensuring cost efficiency and tracking of consignments

Requirements:

• Must have at least a professional certificate, GCE ‘O’ Level, NITEC, Diploma, or an equivalent qualification
• Minimum 2–3 years of relevant work experience required
• Able to work well under pressure in a fast-paced environment
• Self-motivated and adaptable to change
• Proficient in Microsoft Office

Wecruit Pte Ltd | 20C0270

Tew Jie Wei | R22106822