Operations Director, APAC

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission To Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way, of being entrepreneurial, service-minded, fun and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

YOUR IMPACT

The Operations Director will be instrumental in turbo charging Wingstop’s next phase of growth on our journey achieve Global Flavor Domination. A key decision maker, defining, shaping and executing the growth path for the APAC region as we strive towards the international mission of growing 10X.

The Ops Director will own and build the Operations agenda for the region with consideration for existing markets (SG, IDN, KOR) and upcoming new markets. This is a hands-on leadership role immersed in the business.

Key areas of focus for this role will include: best-in-class operational excellence, driving both consumer and employee experience. Successful restaurant growth in existing markets, exceeding development targets, best in class new market entry, optimizing store design, new market entry, equipment innovation & cost optimization driving value to our Brand Partners (via franchisee network). You should be focused on increasing profitability whilst building out our fast casual brand. A great candidate for this role will have deep operational expertise with strong influencing skills and a passion for developing people. Commercially astute with strategic horse-power.

You will not only provide deep operations and commercial business support but also make sure we meet or exceed revenue and operations targets.

You will have a global mindset and must be a collaborative and energetic relationship builder with a strategic mindset but a passion for detail and execution.

Accountable for the operational performance.

In essence, you will play a critical role defining and driving the business and brand expansion of Wingstop across the APAC region.

The individual should preferably be proficient in both English and other common languages spoke in the APAC region.

WHAT YOU'LL DO

• Build a culture of Ops Excellence; ensuring best in class consumer and employee experiences. Driving Ops efficiencies and food safety standards.
• Develop and implement plans to grow market share and increase revenues and profitability in a sustainable manner.
• Lead and inspire the regional operations team. Provide enriching development opportunities for the team allowing the business to exceed its goals and the individual to grow.
• Develop, lead, and provide expertise to the full network of restaurants, in the areas of operations, compliance, brand management, training, sourcing, and franchising. Work with other parts of the business / stakeholders to deliver new product development, and culinary and business insights.
• Create simplicity from complexity; remove blocks and barriers from the organization. Oversee the development (and constant evolution) of standards and tools that are executed in the region. Set appropriate metrics and measure and communicate results.
• Deep dive into all operational metrics and identify business opportunities.
• Manage a wide range of regional issues with our Brand Partners identifying the root causes and finding creative solutions.
• Ensure hugely impactful and successful New Market Openings within the region and across the international business. Collective success is fundamental to Wingstop’s growth plans.
• Become a key thought partner to the MD and role model for the rest of the APAC team.

WHO YOU ARE

SWEEP THE FLOOR: No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. While we encourage aiming high and staying entrepreneurial, you stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can

GIVE A $H!T: You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward. You see a project through from start to finish.

OWN IT: You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, stay agile, and are driven to win.

NO A$$HOLES: You lead with empathy, respect, and emotional intelligence. You collaborate effectively and foster a culture of trust. You understand the importance of teamwork and ensure that your actions bring others along and constructive not destructive.

IRON SHARPENS IRON: Doesn’t mean artificial harmony. You push yourself and others to be better while building each other up. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.

A DAY IN THE LIFE

So, what does ‘all in a day’s work’ look like to a Wing Expert in this role? Your day could shape up somewhat like this:

• Frequent use of a computer and other technology essential to the successful completion of your everyday role responsibilities, often in a seated position.
• Frequent use of mental energy while gathering, documenting, analyzing, and communicating information with cross-functional colleagues, vendors, and extended Wingstop team.
• Routine need to shift priorities among simultaneous projects. Multi-tasking capability to drive projects whilst supporting Brand Partners, visiting international markets and liaising with the GSC (Global Support Centre) in Dallas.
• High level of international travel predominantly across the APAC region.

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.