OPERATIONS EXECUTIVE

• Ensuring that our clients are attended to professionally.
• Ensure that our clients have their enquiries, issues or feedback addressed and resolved within a stricy timeline.
• Act as a point of contact between internal department and external clients.
• To attend and reply to clients enquires within specific time duration, including handling public feedbacks received via email and telephone. Manage client’s expectation.
• To liaise with clients on operational requirements e.g., on pick-up/drop-off locations, materials (e.g., livery, posters) required to place on/in buses, communicate to drivers on client service.
• To liaise and communicate clearly with colleagues on the feedback received/changes from client’s requests.
• To liaise with clients on submission of ridership reports; consolidate and reimburse taxi claims; arrange drivers to attend clients' training course.
• To prepare and submit weekly/monthly report to respective clients.
• Deploy on the ground to rectify issue on clients' feedbacks or assist on ground checks.

Requirements

• Diploma in any field with at least 1 to 3 years’ experience.
• Prior experiences in Customer Service and in transport or logistics would be advantageous.
• Able to work with minimum supervision.
• Computer literacy and well versed in Microsoft Office.
• Excellent written and verbal communication skills.