Job Posting for Relationship Manager at Zodia Custody
Relationship Managers oversee multiple clients and have a dedicated portfolio.
Key responsibilities will include:
Responsible for the client experience across all aspects of their relationship with Zodia. Develop good relationships with key contacts from the client's organization
Act as the first point of contact with the client. Develop a good understand of the client's primary business model to ensure the client receives a seamless and best-in-class experience
Conduct periodic service reviews and temperature checks with clients to anticipate their upcoming activities, priorities and needs.
Inform and educate clients about new product features and releases. Work in sync with other internal functions to ensure minimal disruptions and transparency to clients.
Identify potential new opportunities with clients and follow up on new revenue engagement
Attend to service issues impacting client, with a prompt response, and follow up internally to ensure issues are correctly prioritized and resolved.
Gather clients' requirements and feedback and collaborate with the product and Operations for end-to-end delivery of the required improvements
Develop an in-depth understanding of Zodia offering & products.
Take on responsibility to truly understand client business models to help shape future product delivery.
Requirements
Team player
Professional curiosity
Proactivity
Articulate and clear in both verbal and written communication
Fluent Business English
Adaptable and able to work under pressure
Problem-solving and conflict-management skill
Benefits
Private health care
Travel Insurance
Flexible bank holidays (can chose whether to work on bank holidays and use the leave elsewhere in the year)
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