Open positions Leadership positions

What will you do?

• Ensure rapid containment and migration of security breaches
• lead incidents response and forensic investigations
• Technologies - Fortinet, Palo Alto, F5, ZScaler, Cisco
• Acts according to valid legislation and  Slovak Labor code.
• Processes and service delivery
• Establishes and nurtures relationships with stakeholders for effective communication and expansion of existing operational capabilities in the nearshore in line with unit strategy.
• Develops and implements mid-term tactical plans and implementation projects for new business pipeline, manages order pipeline on a project basis and sign-off takeover into operation documentation with process owners.
• Operationally manages critical situations and solve escalations to provide seamless service delivery and effective service to clients.
• Supports pre-sales activities, contract negotiations, customer visits, new customer onboarding, business operations functions, and process documentation.
• Requests and monitors purchase order entry and ensure all POs to be available before start of business.
• Collects and provides feedback on contract terms and condition compliance.

Quality assurance

• Delivers services/solutions to clients in agreed quality and quantity structure according agreed contracts, SLA, OLA, etc.
• Continuously improves processes and products/services in assigned area, plan improvements and implement improvements programs.
• Manages activities within assigned unit to deliver Quality KPI’s and relevant customer satisfaction expectations.

Budget

• Plans, adjusts and controls financial and other business plans to be able to effectively manage business of assigned team.
• Controls finance and efficiency management initiatives and financial results across the assigned team.
• Controls cost planning, budgeting and budget management in line with global unit and local company financial targets.
• Forecasts and executes measures to stay within the budget in all cost items e.g. efficiency program, training budget, travel budget, personal costs primary and secondary and project costs.

 People

• Recruit, train, and mentor security personnel
• Foster a strong security culture within the organization
• Actively steers capacity of team resources and quality of employee performance results in coherence with customer contracts.
• Is responsible that all people-related regulatory topics (labour code, internal rules & guidelines) are met in the assigned team.
• Supervises, motivates and guides team members people,  assesses their performance and provide effective feedback.
• Identificates training needs and develops team members to be able to deliver better quality and fulfill expectation of employees.
• Communicates concerns and policies among management and team members.