Claims Administrator

Call Assist specialises in providing 24/7 vehicle assistance services, primarily following a breakdown or accident. We reach our customers fast by working with our networks of independent Recovery Operators situated throughout the UK and Europe.

Call Assist works with many companies providing a rescue service on their behalf, either behind their brand or under the Call Assist Rescue brand. Anyone who has broken down on a busy motorway or suffered an accident late at night can relate to our motivation in taking the stress away from our customers and professionally manage the situation in a considerate manner.

With a proven formula and thanks to our team of employees tirelessly delivering an award winning service, our desire to always improve and never become complacent has ensured Call Assist has held long term contracts with many of our key partners.

Our core values are:

· We work as a team

· We are professional

· We are proud of what we do

· We are progressive and forward-thinking

· We are fully committed to achieving the best for our customers and clients

· We are passionate and enthusiastic

Key Responsibilities

The successful candidate will be responsible for:

• GEM Reclaim handling.
• Reimbursement claims handling.
• High Net Worth Reimbursement claims handling.
• PAYG invoice processing.
• PAYG invoice finalising.
• PAYG debt chasing.
• Taking payment from customers’.
• Generating and sending PAYG receipts to customers’.
• Assisting customers’ with their queries over the phone or via email.
• Processing the customer payments run.
• Processing PAYG refunds via CABS and VICO.

Working Hours

The core hours for this role are 9am – 5:30pm, based in the centre of Colchester.

Job Types: Full-time, Permanent

Pay: £8.60-£11.44 per hour

Work Location: In person