Customer Experience Executive

Salary: £28,000 plus 10% discretionary bonus

Location: Hook, Hampshire

Shifts: 37.5 hours 5 days a week including everyotherweekend. Rotating shifts 8:00-16:15 and 9:45-18:00. Sunday hours 10:00-16:00

We're cinch. Our mission is simple – remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens.

We’re a customer-first ecommerce business with huge ambition, already driving exponential growth. And we have an exciting roadmap of innovative products to grow our customer offering as preference for buying cars online grows.

cinch is a new-to-market brand backed by the Constellation Automotive Group. That means we’re part of a family including BCA and WeBuyAnyCar.com. We like to keep good company.

You

We’ve attracted some of the smartest folks around. Right now, we need one more. Do you have a faff-free filter? Do you like being part of energetic, open-minded and passionate teams? If you’re ready to thrive in an accelerated growth environment, full of ideas and want to challenge the norm, you could be our new Customer Experience Executive.

Purpose of the role:

• To deliver a customer obsessed approach through every interaction ensuring the Customer gets a true understanding of the purpose of cinch.
• The role holder will achieve this through engaging Customer conversations and handling any Customer barriers to purchase.

Role Accountabilities:

• The role holder will have a passion for providing excellent service to Customers and be able to demonstrate and be proud of their success stories
• Your core responsibility will be handling queries from our customers through email, calls and live chat. This will be both outbound and inbound contact.
• You will be looking for ways to improve customer satisfaction by proactively managing Customer needs and highlighting opportunities for development.

Relationships:

• As an executive in an exciting, transformational brand you’ll be one of the only touch points to our Customers. Your ability to build relationships with those Customers and internal colleagues is vital to your success in your role.

Knowledge and Experience:

• Experience in Zendesk product solutions would be desirable, but not a necessity.
• Proven track record of achieving and exceeding customer service and productivity KPIs.
• Experience in Conversational Commerce such as LivePerson would be desirable.
• Experience in both customer services & financial services would be desirable.
• Proven ability to building strong working relationships
• Experience in sales through service would be desirable.

Personal Characteristics:

• Customer obsessed, determined to deliver world class service
• Calm, engaging but assertive personality to deliver a resolution
• Excellent attention to detail
• Confident in leading through ambiguity in a fast-paced environment

If you're looking for a career path that has great teamwork, training, rewards, long-term scope and is going places - apply now!

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

Job Type: Full-time

Pay: Up to £28,000.00 per year

Additional pay:

• Yearly bonus

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking
• Referral programme
• Store discount

Schedule:

• Monday to Friday
• Weekend availability

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (required)

Work Location: In person