We're on the lookout for a number of Pet Claims Assistants to join our Pet Team. As a Pet Claims Assistant, you will be at the forefront of our business, responsible for delivering our exceptional customer service by supporting customers and their pets in their time of need. We’re looking for candidates who are passionate about delivering a quality service to our customers, with the ability to build relationships whilst showing empathy. If you’ve got strong communication skills and like working as part of a team, then this may be the perfect role for you. The starting salary for this role is £23,000. This role is based onsite at our Halifax office. We find that working together in the office increases collaboration and engagement, and also supports your development too! What will I be doing? Taking inbound calls from customers, veterinary practices and third parties. This will include logging claims, providing claim updates, and answering general queries. Working as a team to achieve strong customer performance results, providing a service to customers that is memorable for the right reasons and builds our reputation as a great company to work for and do business with. Developing and enhancing customer relationships, keeping them updated through several communication channels such as telephone and email. Having courageous conversations with customers and delivering difficult messages with tact and empathy. Generally assisting with administration tasks to support the claims assessors. Identifying potentially fraudulent claims and following the agreed processes for referral Adhering to legal requirements, industry regulations and quality standards set by the company. What would we like to see in you? Excellent telephone manner Able to build strong customer relationships and delivering customer-centric solutions. First class people skills, with the ability to communicate with a wide range of people, including external claims teams, both verbally and written. Able to listen and show empathy to customers during what can be a difficult time and use initiative to provide solutions. Able to meet targets and deadlines. Able to build partnerships and work collaboratively with others to meet shared objectives. Trustworthy and reliable. High attention to detail. Computer literate and able to work on multiple computer systems, ensuring all information is accurate and up to date. We understand that some candidates may be hesitant to apply for a position if they do not meet all the criteria listed in the job description. At Covéa, we are dedicated to creating a diverse and inclusive work environment. Therefore, if you are interested in applying for this role but do not fully meet all the requirements, we still encourage you to submit your application. What’s on offer? 36.25 working hours per week with flexitime, (along with a range of flexible working options) Annual pay review and performance related bonus 25 days holiday bank holidays, with the option to buy/sell holidays Continued professional development through internal training programmes, professional qualifications and apprenticeships Lots of support for your mental wellbeing through our Wellbeing group, who provide Mental Health First Aiders and an Employee Assistance Programme where you can access additional support such as counselling, financial advice, and relationship support. A range of health benefits such as access to a 24/7 Virtual GP, free eye tests, flu jabs and the option to opt into private medical insurance Tusker Car Scheme - salary sacrifice scheme which lets you drive away a brand new, fully maintained and insured car for up to four years. Peace of mind, with our life assurance plan and the option to opt in to our critical illness cover 7.5% minimum employer pension contribution to maximum of 9% A volunteering day a year to support a charity close to your heart A big thank you for sticking around, with our Loyalty Bonus – once you reach 5 years service and beyond Additional benefits such as discounted gym memberships, cycle to work schemes and discounts at lots of retailers through Perkpal. Salary: Working hours: 36.25 At Covéa Insurance we understand that a job is more than just a 9-5, it’s a big part of your life and you need to enjoy what you do. Our employees are at the heart of our organisation and we’re committed in supporting every individual to help them thrive and develop in our open and inclusive environment. When it comes to the common misconceptions about ‘dull’ insurance companies, we like to think we break the mould. Our newer employees often tell us they're surprised at how the reality of working for us is pleasantly different to the old fashioned idea they had before! We want our employees to enjoy working here and we do this by encouraging them to get involved and have fun. We look for opportunities to celebrate everyone’s successes, and we encourage our people to look after each other and give their time to support local charities that mean something to them.
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