Outpatients Clinic Receptionist - Band 2
An exciting opportunity has arisen for an Outpatient clinic receptionist to join the team at Croydon University Hospital / Purley War Memorial Hospital.
The post holder’s duties will include making follow up appointments for various outpatients clinics, dealing with telephone and face to face queries and preparing documentation for clinics. The post holder will liaise with patients, GPs, consultants, cancer services and other departments in the hospital.
The post holder will contribute to ensuring that an efficient and effective outpatient services is delivered to meet the needs of the patients.
The ideal candidate will have excellent people skills; excellent communication skills, enjoy working in a busy, challenging environment and have a positive approach to work. In addition they will also need to possess excellent IT skills as a key part of the role is using the hospital computer system as well as emails. They will need to be reliable, self-motivated and great at multi-tasking. Experience of working in a similar post would be advantageous, although full training will be provided.
Proposed Interview Dates: TBC
The postholder will work within a team of clinic receptionists across main outpatients and Purley, undertaking a wide range of clearly defined administrative and reception duties to ensure efficient
and effective outpatient services are delivered to meet the needs of the patients. Areas of work will
include:
- Clinic preparation
- Reception admin (including Purley)
- Electronic Referral System
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.
Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital.
Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.
** Please see the Job Description and the Person Specification for more details on the jobs responsibilities **
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