Administrative Officer

Administrative Officer - Bristol Service Centre

£26,337, plus 28.97% pension and flexible working

• Are you a good communicator?
• Do you enjoy helping others?
• Do you want to build your skills in Customer Service and Administration?

If so, we would like to hear from you.

As part of the DWP Operational Delivery team you will be at the heart of DWP’s front line operations helping to change people lives in our communities from around the 20 million plus customer base.

Your role will involve a variety of activities which may include:

• Helping claimants on the phone or via digital communications
• Face to face customer interaction
• Choosing the right approach for different people and making sure claimants receive the correct information or payments
• ?Building positive relationships, trusting relationships with claimants
• Handling sensitive and challenging situations with all claimants in a positive and empathetic way
• Making good decisions by examining the available facts and giving explanations to claimants
• Personal development by accessing digital learning and communications tools

To be successful in this role you will need:

• To be able to give quality service to a diverse claimant base via face to face and telephony interactions.
• To undertake self-serve learning to meet requirements of the role and enhance your digital confidence.
• The ability to work flexibly to meet changing priorities, managing a diverse workload.
• Be able to confidently tailor the service to meet the needs of the individual.
• To act on feedback to enhance quality of service delivery.
• To take ownership of complaints and supports their resolution.
• To be able to provide support where appropriate to claimants who require assistance.

DWP have a broad benefits package built around your work-life balance which includes:

• Civil Service pension with 28.97% employer contributions worth £7,629 pa.
• Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
• Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
• Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
• Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
• Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
• An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

Click apply for more information and to start your application on Civil Service Jobs.