Project Manager
Destination Sport Travel
This is a hybrid role based in our Manchester office, so you must live within a commutable distance.
As part of the
Destination Sport Group - https://destinationsport.com/ -
Destination Sport Travel provides business travel services to a number of major sporting clubs & federations. Our bespoke business travel service has been designed and created to meet the specific requirements of sporting organisations, from scouts & individual player movements, through to commercial departments, directors and CEOs travel, both domestically & overseas. We are proud to be the Official Travel Partner/Supplier to several professional Sports Clubs, providing a range of services including the day-to-day travel of teams at all levels within the organisation (First Team, Youth, Women’s etc), plus Club Management, Directors and Sponsors.
This is a really exciting time of growth across the business, and as our
Project Manager, you will research, book, manage and oversee the operational delivery of all aspects of team travel for professional sports team & governing bodies. You will work alongside our highly skilled team & support colleagues working on other accounts and provide training as/when required
No two days are the same in our sports travel team, but on a typical day you will
- Manage all team travel both in the UK and overseas for allocated teams
- Lead commercial negotiations with suppliers on behalf of allocated teams
- Process reservations, amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards and those laid out in the entire ISO procedures manual
- Deal with ticketing and re issues
- Manage day to day relationships with assigned teams, identifying opportunities to increase revenue
- Raise invoices promptly to protect business cashflow
- Oversee team operations remotely when as/when required including outside normal working hours
- Accurately process data to ensure compliance with ISO standards
- Take ownership of complex customer enquiries received in writing or over the telephone
- Offer advice regarding destinations, best/most cost-effective carriers etc
- Take ownership and responsibility for all client queries handled until successfully concluded
- Support any commercial agreements which are in place
- Ensure the highest level of customer service is offered to internal and external customers at all times
- Log and deal with customer complaints and reduce future issues, escalating where necessary
- Accurately process data and issue invoices to ensure compliance with ISO standards
- Ensure all communication both written and verbal is professional, accurate and conducted in a timely manner
- Accurately process data and issue invoices to ensure compliance with ISO standards
- Achieve own targets and lead by example at all time
- Help and support in minimising or eradicating the harm our business operations inevitably inflicts on the environment
- Travel within the UK and oversees as/when required
To be successful within this role, our ideal candidate will:
- Demonstrate extensive experience working as a Business Travel Consultant (within the sports travel industry would be highly desirable but not essential)
- Be proficient in using travel booking systems to a high level, including use of a GDS (Galileo would be highly advantageous)
- Possess previous experience booking flights, and coordinating bookings
- Ticketing experience would be highly advantageous (but not essential)
- Be solutions orientated with the ability to be proactive, flexible & adaptable
- Be accurate with the ability to follow complex instructions
- Demonstrate exceptional communication skills both verbal and written
- Have a strong work ethic & can-do attitude
- Demonstrate excellent Worldwide travel knowledge
- Be computer literate with strong IT skills: especially with Microsoft packages (Excel, Word,)
- Possess excellent customer service skills
- Have the ability to think logically and consider all relevant aspects with strong analytical skills
- Demonstrate the ability to manage a large number of tasks simultaneously
- Be well organised and quick to prioritise workload
- Have the ability to work under pressure and to tight deadlines
- Be willing to travel within the UK & international as per business needs
So if you are looking for your next challenge, please get in touch we'd love to hear from you!
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