Billing Administrator

Job Title: Billing Administrator

Location: Bridgend, South Wales

Salary: £25,000 - £30,000 (dependent on experience)

Job Type: Full time, Permanent

Working Hours: Monday to Friday 9.00am to 5.30pm (Flexible Hours)

About Flotek:

Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses.

With a national presence, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart.

As part of our growth plans, were seeking a Billing Administrator to join our team, to ensure that the invoicing from our Billing Team is accurate & insightful - ensuring customers understand their services and that the data outputs can produce actionable and informative data to support the growth of the business, whilst being a key part of providing the outstanding customer experience that we hold ourselves accountable for and is at the heart of everything we do.

Job Role:

Providing our customers with transparent, accurate and timely invoicing is a crucial part of our exceptional customer service. This role takes responsibility for processing of billing information to invoice our customers for their services, reconciliation of costs against supplier invoices, as well as being responsible for responding to customer queries. The Billing process is vital to ensure that insightful Management Information can be produced to power the growth of the group across all internal teams.

Key Responsibilities:

• Updating our Billing Platform & Accounts with new services which go live, according to instructions from our central CRM
• Ensuring accurate and consistent entry of data according to internal guidelines, to allow for granular reporting
• Ensure that the data entry is performed in a timely manner according to strict internal deadlines
• Reconciliation against supply invoices of unit costs, quantities and billing dates
• Liaising with Billing Manager to flag areas of concern and process improvement, in particular with a focus on automation to increase efficiency
• ‘First Line’ responsibility for dealing with billing queries, ensuring these are followed up with promptly and accurately with the customer, and any issues identified are rectified for future

Experience Required:

• Obsessively detail orientated
• Passion for customer experience & excellence
• Ability to adjust to deal with a high volume of work and deliver against regular deadlines
• Embrace change, as we continue to add new customers, companies and products into our rapidly growing group
• Strive for continual process improvement as our team scales
• Pro active and enthusiastic to take ownership of day to day role and ongoing project work
• Financially and commercially minded, with a desire to ensure the data outputs can be used to produce insightful Management Information
• Prior experience in ICT or Telecoms sector would be preferable but not required