Online Sales Assistant 22.5 hours

Responsible to: Online Sales and New Goods Manager

Salary: £13,642.20 (Full Time Equivalent £22,737)

Hours: 22.5 hours Monday to Sunday

Location: Huddersfield, Manchester Road

As well as our 15 actual shops, we have a growing online operation too, selling items people have donated on our online second hand store as well as new branded goods and Christmas cards etc in our online shop. All to help us generate vital income to fund our care and support for children and families in West Yorkshire.

As one of our online sales assistants youll source, research, list, sell and dispatch items sold online, ensuring we deliver excellent customer service at all times. Youll have experience selling items via internet-based trading sites, online second hand stores or social media sites, excellent attention to detail and good organisational skills.

This is a great opportunity to grow your skills and experience in online sales while also helping to make a real difference to local children and families.

For an informal chat about the role, please contact Andrea Titherington-Kay 07741076837

To find out more about working for Forget Me Not Children's Hospice please see our recruitment pack

Benefits: Entry into Peoples Pension, death in service benefit (3 x salary), out of pocket expenses, free access to confidential and extensive wellbeing support, generous holiday entitlement (26 days plus bank holidays rising to 31 days after 5 years, pro rata for part time) plus a day off for your birthday!, free tea / coffee, sight tests and flu jabs and excellent learning and development opportunities.

Role Summary

Our vision is to deliver pioneering care through pregnancy, childhood and loss, wherever families need us, whatever the future holds. This role supports our vision by providing support to the online sales and new goods manager in effectively researching, listing, selling and dispatching items sold online.

Main Duties and Key Responsibilities

• Source, sort, research and prepare products for sale through all our online channels
• Ensure that we deliver excellent customer service at all times
• Ensure all items sold online are packaged carefully and dispatched promptly
• List and process orders of branded and seasonal merchandise placed on our online shop
• Carrying out any admin related to selling online including arranging deliveries, payments and gift aid
• Liaise with other shops within the retail department to ensure all items are appropriately transferred for online sales
• Support the training and development of volunteers
• Comply with all legislation as detailed in the online trading policy
• Complete annual mandatory e-learning.

We expect all staff to undertake any other duties within the scope, spirit and purpose of the job, the title of the post and its grading, as requested by your line manager or their higher level of authority on behalf of the charity.

For all of our roles we expect employees to abide by the expectations set out within the Together for Families Framework (click here). Complying with Together for Families means that we will all act with integrity to ensure we are trusted the people we care for, the people we work with and everyone who supports Forget Me Not.

Person specification

Skills and experience

Essential:

• Experience of selling items via internet-based trading sites
• Organisational skills
• Experience of building relationships face to face and virtually
• Track record of excellent customer service
• Excellent written and verbal communication skills
• Excellent attention to detail
• Experience of working in a fast paced environment.

This role may involve weekend work so flexibility is essential.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.