Guest Service Assistant

A DAY IN THE LIFE OF A Guest Service Assistant at Holiday Inn Express M27 J7:

What you'll be doing...

As a Guest Service Assistant, your day will be all about creating memorable experiences for our guests. You can expect your 25-hour workweek to include the following activities:

• Welcoming guests with a warm and friendly attitude, ensuring they feel at home from the moment they arrive.
• Handling check-ins, check-outs, and guest inquiries with efficiency and professionalism.
• Providing local recommendations and offering personalized service to enhance the guest experience.
• Collaborating with housekeeping and maintenance teams to address guest needs promptly.
• Supporting your colleagues during busy periods in both F&B and Reception, ensuring smooth operations across the hotel.

WHAT WE NEED FROM YOU:

To succeed in the role of Guest Service Assistant, you will need the following qualities and skills:

• Outstanding Communication Skills: Able to interact with guests and colleagues clearly and positively.
• Customer Service Passion: A genuine desire to provide exceptional service and go the extra mile for our guests.
• Team Player: Willing to step in and help out wherever needed, ensuring seamless operations.
• Flexibility: Availability to work 25 hours per week, including some weekends and evenings.
• Problem-Solving Abilities: Quick thinking and resourcefulness in handling guest requests and issues.

This job description is not exhaustive and may be subject to change or modification at any time.

JOIN US:

If you are enthusiastic about hospitality, enjoy working in a team, and are looking for a part-time role where you can make a real difference, we would love to hear from you! Apply today to join our team as a Guest Service Assistant at Holiday Inn Express M27 J7.

Holiday Inn Express M27 J7 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Part-time

Pay: £11.44 per hour

Expected hours: No more than 25 per week

Additional pay:

• Bonus scheme
• Tips

Benefits:

• Bereavement leave
• Canteen
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Sick pay

Schedule:

• Day shift
• Weekend availability

Ability to commute/relocate:

• Southampton: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person