Customer Service Advisor

Birmingham with Hybrid working
Salary: from £23,205 excellent benefits
Hours: 35 hours per week.

If you’ve got experience of delivering outstanding customer service, why not join our team at HSBC as a Contact Centre Customer Service Advisor and enjoy all the rewards of working for one of the world’s leading banks.

As well as a salary starting from £23,205 for a 35-hour week, not to mention an impressive range of company benefits including 25 days’ paid holiday ( bank holidays), employee discounts and pension/healthcare schemes. We also provide hybrid working which gives you the best of both worlds.

You will:

• Provide our customers with exceptional telephone-based customer service to help resolve their queries in a friendly and professional way.
• Be resilient, able to work in a busy contact centre environment, and hold conversations with customers on the telephone.
• Have the technical ability to use multiple systems to process a wide range of transactions at pace, whilst maintaining a high degree of accuracy.
• Be a problem solver with excellent attention to detail.
• Be happy to support in educating our customers around HSBC products and alternative digital banking platforms.