The aim of the QA department and Returns Processor at Huboo is to enable and maintain the highest levels of service to its clients and customers. This role owns the management of all returned goods, Inspects the quality and ensures the right actions are taken in accordance with Huboo's internal standards.
This role will be based in our warehouse in Severn Beach, BS35
Key Responsibilities:
- Ensure returned goods are processed & returned to the correct HUB in accordance with the agreed Service Level Agreements (SLA's)
- Investigate any potential order fulfilment errors & take corrective actions to resolve
- Investigate errors raised by our clients with orders sent to their end consumer & update records with root cause
- Investigate & resolve any potential unknown returns, ensuring the goods can be processed accordingly.
- Follow company procedures specific to returns management, ensuring stock is returned to the applicable HUB to be booked back in
- Own internal systems & records specific to returned goods
- Ensure all billing & charges specific to returned items are completed accurately and promptly.
- Report findings of trends & errors to presented to our clients where required
- Support development of solutions and suggestions for improvement
- Support a culture of continuous improvement
Requirements
Essential
- Drive to achieve daily targets for all received returns
- MS Office (Outlook & Excel)
- Keen eye for detail
- Experience with managing record keeping & data entry
- To be curious and problem solve as required
- Confidence in talking to stakeholders and building positive working relationships
Benefits
- Working hours - 37.5 hours per week
- Salary of £24,297
- 09:00 - 17:30 but dependent on operational demands
- Holiday entitlement: 25 days
- 4 weeks sick pay
About us:
Founded in 2017, Huboo was created by e-commerce sellers for e-commerce sellers. Martin Bysh (former CEO) and Paul Dodd (CIO) found that the demands and struggles that came with picking, packing, and shipping their products was becoming impossible. They considered outsourcing their fulfilment but could not find a company that allowed them to remain in the driving seat of their growing business.
Paul and Martin soon created Huboo's unique Hub Model.
Huboo was then founded. Huboo is not like any normal fulfilment warehouse, we have a specific Hub Model, which allows our Hub Managers to take ownership of their Hubs and be the point of contact for our clients. They are not only pickers and packers but are also account managers too. Huboo work with client selling through eBay, Amazon, and other channels.
If you feel you have the right skills to join the team at Huboo as our Warehouse Operative, then apply straight away for this great opportunity.
Job Type: Full-time
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