Facilities Supervisor

Facilities Supervisor

Location: West Midlands, B26 3RZ

Hours of work: 40

Contract Type: Permanent

The Facilities Supervisor at ISS will serve as the primary liaison between building users and the Integrated Facilities Management (IFM) team, ensuring a seamless experience across a range of services for the client’s UK portfolio, which includes office, retail, and technical spaces.

Job Description

In this role, you'll be at the forefront of service delivery, customer experience, and client relations, connecting users to services such as cleaning, maintenance, front-of-house operations, catering, landscaping, and more.

You’ll act as the key point of contact for employees and guests, managing all-inclusive tasks and delivering a smooth, engaging service that supports daily operations.

Your role will also involve actively enhancing the service offering by sharing best practices, incorporating lessons learned, and fostering a strong community connection with the facilities services.

This position is ideal for a candidate with strong people skills, a proactive approach to customer service, and a passion for continuously improving workplace experiences.

Key Responsibilities

• Observe, monitor, listen to, and seek feedback on the customers’ experience and how they connect with our FM services
• Support the quality and timeliness of or FM service delivery in their allocated business area in line with the agreed SLAs – own the space
• Ensure all helpdesk calls raised for allocated business area are monitored to conclusion via the relevant service team and the helpdesk
• Check and report issues and making suggestions for optimising the environment to the benefit of all occupants
• Build relationships, bridge gaps, and work closely with co-dependents to provide an optimal experience for all occupants
• Work along side all ISS departments to produce an integrated facilities service and provide an exceptional customer experience
• Be responsible for the meeting room appearance and the site is “ready to go “ every day, ,and ensuring stakeholders have a constantly great service

Professional and Personal Competencies/Qualifications

• Experience in facilities management in a corporate environment
• IOSH Managing Safely (preferred)
• First Aider
• IT Literate with an ability to extract data from various systems and create professional reports
• Excellent communication skills both written and spoken
• Ability to persuade and influence with all levels of staff in a corporate environment
• Experience in building and maintaining relationships

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com

Job Types: Full-time, Permanent

Benefits:

• Company pension

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Reference ID: 137550