Workplace Team Member

We are currently recruiting for a Workplace Team Member to form a key part of the placemaking culture, driving the customer touchpoint journey, as an ambassador of exceptional workplace experience for both the client and Livv. Job Description As the Workplace Team Member you will be working as part of the workplace experience team, curating a workplace environment that increases well-being, productivity and enhances company culture that our end users want to be a part of. Actively seeking opportunities to improve onsite service experience and deploy new initiatives in line with the Livv Strategy. This is an exciting and diverse role to join a growing team. This role will play a critical part in driving service standards to build upon an excellent workplace. Key Responsibilities • To work as part of the workplace team – deputising for the Workplace Lead, providing seamless and effective delivery of all customer-facing service lines to include; meeting room and visitor management, Reception Desk, Mail and Courier Management, Hospitality (bridging service gap between Day Housekeeper and Evening Housekeepers), Locker Management Coordination, Email Management and Events • Assisting all team members in driving the workplace forward through supporting additional day to day operational duties • Responsible for the management, distribution and scanning of all incoming and outgoing mail for the client • Engage with all key stakeholders to ensure a collaborative and efficient and swift response to all service requests • Managing food consumables (such as the snacking programme) and stock levels • Effectively deal with all client requests and enquiries exceeding expectations in all areas of the operations Professional and Personal Competencies/Qualifications • Experience in mailroom duties, sorting of incoming and outbound mail • Enjoys a diverse and versatile role • Can adapt to different working environments and manages time efficiently to drive a greater workplace • A team player who supports in driving collaboration for both the onsite team and the customer • Knowledge in hospitality and event coordination • Relevant corporate/hospitality/customer service experience • Ideally have experience working with systems (e.g. MS Office) • High degree of accuracy • Excellent communication skills • Good time management The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com