Change Manager (CS&D)

Business Change Manager

Transformation Management Office

Permanent | Full Time

White City, London | Hybrid

• Usually 2 days per week in the London office
  
  

Hiring range: £90,000 - £100,000

Please note: This is to assist candidates in assessing their suitability for the role. The range does not represent a longer term salary commitment for the role.

For more information please email TalkingCareers@itv.com

Your work matters to millions.

Shaping culture is in the DNA of ITV. So, it’s not surprising that you’ll find us in every home in the UK, our productions are famous all over the world and we’re at the forefront of the digital streaming revolution.

When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact’s felt in the business, but big enough that your impact reaches millions of people.

Come develop your skills, change TV and the course of your career. Don’t just watch it. Be part of it. Join ITV.

Your impact sends ripples.

The team

The Transformation Management Office team is responsible for ITV’s largest transformation initiatives, on behalf of the Management Board. We work with teams from all across ITV, driving the delivery of programmes and making sure we’re prioritising the people side too.

The role

We are currently looking for a Business Change Manager who will work with our Content Supply & Distribution function as we look to simplify and improve the way we work. You’ll be responsible for developing the Change Approach for the transformation programme and then owning the delivery of it. We are looking for someone who will use best practice principles to manage the delivery of Change, Communications and Training activity, winning hearts and minds across this important programme of work.

The Content Supply Chain Programme has been established to transform the way ITV manages its content through the supply chain so we are set up to adapt to changing consumer needs. It will drive automation and simplification, delivering a connected cloud-based, automated supply chain that is almost touchless. Given it will introduce new ways of working for many teams, Change management will be critical to the success of this programme. The programme covers both the UK and International distribution business.

The Role Will Entail But Not Be Limited To

• Owning the overall business change approach and plan for the programme, ensuring the deployment of Change considers all areas of ITV (including the programme team itself) and reflects a colleague-centric ethos
• Developing and delivering key business change activities such as: change impact assessment, stakeholder engagement, communications, training, running a change network, end-user support, and transition activities
• Leading the delivery of the business change plan for the programme to budget and time; coordinating delivery timelines and managing interdependencies with the Programme Director; containing and resolving issues within the programme governance
• Designing and managing a process to measure the readiness and effectiveness of business change (including adoption); implementing activity to react to feedback and address any resistance
• Understanding and managing stakeholders’ requirements and expectations to ensure stakeholder buy-in
• Creating and maintaining a strong relationship with other teams both within and outside of the programme (e.g. Internal Communications, Technology) to ensure project engagement activities are aligned to ITV guidelines and plans
• Supporting the ongoing development of ITV change methodologies and materials to build change capability
  
  

Skills you’ll need (minimum criteria)

• Demonstrable experience of owning Change activity for transformation programmes within complex organisations
• Maturity of skills and breadth of experience in change management principles, methodology and tools
• Experience of working closely and influencing senior stakeholders and programme sponsors (to Board level)
• Experience of leading Change activities where the reliance has not been solely on top-down mandate from the Leadership team
  
  

Other things we’re looking for (key criteria)

• Excellent communication skills, with a proven ability to present to and engage teams at all levels
• Strong consultative, relationship management, networking and influencing skills
• A proactive, resilient, forward-thinking team player
• Preferable: experience as a management consultant
• Preferable: experience within a media organisation
  
  

ITV is for everyone.

ITV strongly encourages applications for this role from disabled people. As a Disability Confident Leader, if you meet the minimum criteria for a role and you have declared that you are disabled, we’ll guarantee to take you to the next stage* (minimum criteria above).

We're happy to discuss any support/personalisation you may need during our application and selection process as part of our reasonable adjustments. Drop us a line if you require anything at talkingcareers@itv.com.

Find out more about applying with a disability.

• There may be a few exceptions where we are not able to take all eligible candidates to the next stage due to the volume of applications.
  
  

Because those who make an impact deserve to be rewarded for it.

ITV Offers Some Great Rewards And Benefits Including

• Flexible working with a range of options to suit everyone
• Generous holiday allowance, plus you can buy more
• Annual bonus opportunity
• Competitive pension contribution
• Save as you earn - with an opportunity to buy ITV shares
• Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life
  
  

More About Our Benefits

Closing date: 20th August 2024

Please note, on occasion we may receive a very large volume of applications which means applications for a role may close earlier than the referenced closing date. We’d encourage you to apply as soon as possible if interested.