Customer Experience Executive - Digital Team

LSH Auto is seeking a passionate and innovative Customer Experience Executive to join our Digital Team. In this role, you will play a key part in enhancing our customers' online journey by providing an exceptional digital experience across all platforms. You will work closely with various departments to ensure that our digital touchpoints reflect our commitment to outstanding customer service.

Your main responsibilities will include managing customer inquiries through digital channels, optimizing online processes, and continuously seeking ways to improve the customer experience. This is an exciting opportunity for someone who is enthusiastic about digital technology and its impact on customer satisfaction.

Hours: 40 per week

Responsibilities:

• Handle all online enquiries with professionalism, ensuring customer expectations are met and that our brand is well-represented
• Work towards individual and team KPIs to drive success and continuous improvement
• Maximize workshop capacity through central service booking processes via both inbound and outbound prospecting activities
• Respond to all customer contacts in a friendly and timely manner, recording necessary information to aid in effective customer relationship management
• Meet and exceed online enquiry service levels, ensuring prompt, quality responses
• Maximize opportunities to upsell specified products, such as Service Care, when appropriate
• Adhere strictly to company policies and procedures, maintaining a high standard of compliance
  
  
  

Requirements

• Excellent communication skills and a customer-focused approach
• Ability to work effectively towards individual and team goals
• Strong organizational skills with the ability to manage multiple enquiries
• Proficiency in handling digital communication channels
• Experience in a customer service or call centre environment is desirable
  
  
  

Benefits

Colleague Referral Scheme (£500 - £1000)

• A range of Mercedes Benz training and leadership programmes
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension
• Full uniform provided
• On site gym