Medical Receptionist

Opening the surgery in the morning and closing it in the evening ensuring the building and all rooms are secure Ensure that the telephone system is operational at the beginning of each working day and switched over to out of hours service and answer phone when the surgery is closed. Receiving and dealing with telephone calls taking accurate messages and taking action where necessary. Receiving patients and visitors on arrival at the surgery and directing them as necessary Receiving and recording requests for home visits and printing summaries Making appointments for patients with clinical staff and ancillary services Ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms Dealing with emergencies concerning patients request for GP or nurse assistance Process all requests for prescriptions both within two working days. Explain practice arrangements and formal requirements to new patients and those seeking temporary and immediate necessary cover.

Ensure procedures are completed Registering patients Maintaining accurate patient records Ensuring filing is up to date Receiving and distributing incoming mail and ensuring outgoing mail is sent appropriately Notifying patients regarding any changes of treatment as appropriate Advising patients of charges for non-NHS services and taking payments and issuing receipts for payments Liaison with other members of staff and outside agencies Scanning and processing of electronic mail Photocopying / shredding Ensuring the waiting area is kept tidy and comfortable Ensure that the consulting rooms are checked at the beginning and end of each consulting session and left neat and tidy Receiving death notifications informing all Practice staff. Any other duties as they present themselves and are commensurate with grade and responsibilities of the post.