GP Receptionist

Morthen Road Group Practice is looking to recruit a part-time receptionist who is a good communicator, strong team player and has the ability to spin many plates.

This part time position, will consist of 3 x 5 and a half hour shifts 8am - 1.30pm or 1pm -6.30pm over 5 days on a rota basis and will include Fridays. Flexibility is needed for covering holidays, sickness and other absences.

We have a practice population of approximately 12500 patients over 3 sites, Morthen Road, Ravenfield and Braithwell. The position will be based across Wickersley and Ravenfield sites

SystmOne is our clinical system.

The successful candidates will need to have a flexible approach to their day to meet the demands of the practice. The ability to work well as part of team is essential and they will also have excellent customer service skills, strong communication skills, and IT skills.

Applicants will also need broad shoulders, be able to work well under pressure and be able to keep calm in challenging situations. We would expect professionalism when dealing with patients, colleagues and others

Previous Receptionist experience within General Practice would be an advantage but not essential as full training will be given.

As a Receptionist you are the first point of contact for people contacting the surgery and it is vital that you project a positive, friendly and professional image to patients and other visitors.

Primary Responsibilities
· Ensure an effective and efficient reception service is provided to patients and other visitors to the practice.

· Deal with all general enquiries from patients, doctors, staff and other agencies, explaining surgery procedures, making new and follow-up appointments over the telephone.

· Care navigate and direct patients to the most appropriate source of help.

· Action requests for repeat prescriptions and ensure they are processed as per our protocol within 48 hours.

· Filing patients records.

· Entering patient information accurately and in a timely manner onto the patient record or clinical system.

· Receiving and passing on messages to clinical and managerial staff.

· Pass on all requests for home visits to the appropriate clinician, ensuring careful recording of all relevant details.

· Explain the registration process and formal requirements to new patients and those seeking temporary cover and ensure procedures are followed.

· Updating patient details as requested.

· Liaising with other outside agencies including hospitals, ambulance control, out of hours services or other bodies by telephone or email.

. Providing admin support when required.

· Ensuring that any urgent or outstanding messages and tasks are passed over to incoming colleagues for completion.

· Opening and closing surgery premises.

· Responsibility for checking and securing the premises, setting the security alarm.

Job Types: Part-time, Permanent

Pay: From £11.60 per hour

Expected hours: 16.5 per week

Benefits:

• Company pension
• Free parking
• On-site parking
• Sick pay

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer Service: 2 years (preferred)

Work Location: In person

Application deadline: 13/12/2024