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Customer Service Advisor
Are you looking for valued and varied role in a friendly and professional team? Do you have great communication and listening skills, are highly motivated and want to do your best for the people of Sheffield?
We are recruiting Customer Service Advisors to join one of our four Contact Centre teams. This is an exciting opportunity to help callers request services and resolve problems to make their lives better.
As you will be required as a regular and intrinsic part of your role, to speak to members of the public in English, you must be able to converse at ease with customers and provide advice in accurate spoken English.
Full induction and job training will be provided at our city centre office to ensure you feel confident and knowledgeable to answer or find the answer to any query, and support is always on hand to refer to.
Most members of our Contact Centre team – once trained - will be substantially home based although some attendance at our Sheffield city centre office is required.
The role is wholly daytime hours, you’ll work flexibly on a rotating shift pattern between 8am and 6pm, Monday to Friday. A full-time role is 37 hours per week for 52 weeks a year, and we are open to discuss part time hours.
The positions are permanent, the council has generous holiday entitlement, and the starting salary is £24,790 per year for a full-time post.
This role is a great way to start your career with Sheffield City Council. Join a diverse, focussed, supportive, and friendly team. Learn about different council services, help customers request these services, and refer to and get to know colleagues across the council.
To find out more or ask any question about the role, feel free to email Stuart.Williamson@sheffield.gov.uk .
We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.
It is a great time to join us and we welcome your application.
Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
All successful candidates will be required to complete a Basic DBS Check
Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.
If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.
Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.